FAQ

Frequently Asked Questions

How long does delivery take?

Processed within 1–2 business days, delivered within 2–7 business days.

Is shipping free?

Yes — free shipping on all orders, no minimum.

Can I return my order?

Yes, within 14 days. Free return shipping. See our Refund Policy.

My item arrived flat — is that normal?

Yes, bears are vacuum-packed and expand within 24 hours.

How can I contact you?

📧 contact@senuoen.com | 📞 +44 (754) 109 12 42